Privacy policy

Bizfloo is an AI sales assistant for businesses on Instagram, Facebook and WhatsApp. It is run by SNAPSERVE AI, India (Udyam registration UDYAM-KR-24-0060727). This page explains what Bizfloo handles and how.

Who decides how your data is used

When you message or comment on a business that uses Bizfloo, that business decides why and how your details are used, and we process them on its behalf. For questions about a particular conversation, contact that business first. For anything about Bizfloo itself, write to meetflooai@gmail.com.

What we store

For each business: its team accounts and settings, and for its connected channels the comments and direct messages people send, the replies sent back, the contact details people choose to share (such as name, phone number and email), lead details collected in the chat, and whether the lead was sent to the business's CRM. Each business's data is kept separate from every other business.

From Meta we receive only what the business allows when it connects its Instagram account, Facebook Page or WhatsApp number: the messages and comments on those accounts, public profile names, and post details. We do not access personal profiles, friend lists or advertising data.

How it is used

To reply to the people who contact the business, collect the details the business asks for, hand conversations to the business's team, send qualified leads to the business's CRM when it has connected one, and show the business reports about its enquiries. We do not sell personal data or use it for advertising.

Who else processes it

Meta (Instagram, Facebook and WhatsApp) to receive and send messages; AI model providers that write replies and read voice notes or images; cloud hosting providers that run the service; and, only when a business connects one, its CRM, such as Zoho. Each receives only what it needs for that purpose.

Security and retention

Channel logins are encrypted at rest, and routine logs leave out secrets, phone numbers and chat content. Conversations are kept for as long as the business's workspace keeps them (one year by default) or until deleted. Instagram, Facebook and WhatsApp identities are kept separate unless the person confirms they are the same.

Your choices

You can ask the business you contacted, or us, to delete your conversation and lead details. See Data deletion. You can also stop the assistant at any time by asking it to stop messaging you.

Contact

SNAPSERVE AI · meetflooai@gmail.com